How I look after your privacy

This privacy policy governs the personal information I collect, store and use.

Who am I?

Fran Carter is a sole trader hairdresser and hair stylist based in Sussex.

Where do I collect personal information?

I collect personal information through any of the following methods:

• The Fran Carter website –
• Online form if you contact me through this website
• Electronic messaging (when you discuss your appointment or event with me, for example)
• Email
• In person

What type of information is collected from you?

Accessing my website does not require you to create an account (where you provide personal information such as name and email address). However, it collects your IP address and information regarding what pages were accessed and when.

Personal information (name, mobile phone number and email address) is collected.

Photographs may also be taken with your permission.

How is your personal information used?

I may use your personal information to:
• register you as a new customer
• communicate with you regarding appointments, and discuss your event and / or styling
• provide you with a service (including managing payments)
• contact you in response to a specific query

Who has access to your information?

I will not sell, rent or otherwise distribute or release your personal information to third parties. I will also not share your personal information with third parties for marketing purposes.

Third party service providers working on our behalf: Your information may be accessed by my webmaster as part of their service to maintain and improve the website. However, they will keep your information secure not to use it for their own direct marketing purposes.

I may also transfer your personal information if we are under a duty to disclose or share your personal information in order to comply with any legal obligation.

External Links

This website has links to other websites and social media platforms, each of which has its own Privacy and Cookie policy that governs how the external sites will collect and use your data. Clicking on external links is at your own risk and I cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Your rights

Under GDPR you have the following rights:
• to request access to your personal data
• to request correction of your personal data
• to request erasure of your personal data
• to object to processing of your personal data
• to request restriction of processing your personal data
• to request transfer of your personal data
• to withdraw consent

You can check and update your personal data with me each time you visit the salon.
Should you wish to exercise any of these rights or make a complaint, please contact me by and I will handle your request in accordance with the law.

Storing and securing your data

I do not transfer your personal data outside the European Economic Area (EEA).
Non-sensitive details (like your email address) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while I strive to protect your personal information, I cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once I receive your information, we make our best effort to ensure its security on our systems.

Hairdressing client information is kept on paper record cards locked in my studio.
I keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us.

Use of cookies

My website uses cookies and other similar technologies to identify your computer as you view different pages on our websites. This helps us provide you with a good experience when you use our services. You may adjust the settings of your browser to refuse cookies but some of the services may not work if you do so. For detailed information on the cookies the website uses and why it uses them, please read the Cookie Policy elsewhere on this page.

Last updated: 24th August 2020

This website uses cookies to better the users’ experience when visiting the website.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

How do we use cookies?

The website may use cookies to:
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognise when you return to our website. We may show you relevant content, or provide functionality you used previously.
Cookies do not provide access to your computer or device nor any information about you, other than those you choose to share with me, are contained in them.

Controlling cookies

If you wish to deny the use and saving of cookies from this website onto your computer’s hard drive, you should take necessary steps within your web browser’s security settings to block all cookies from this website and its external serving vendors. Please note, however, that doing so may affect how the website functions. Some pages and services may become unavailable to you.

You can find more information about cookies at:

The above websites tell you how to remove cookies from your browser. However, in a few cases some of the website features may not function as a result.

Last updated 24th August 2020

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